Support & Contact

GhostShot Customer Support and Technical Assistance

Contact Information

Email Support: help.ghostshot@gmail.com

When contacting support, please include the following information to help us assist you more effectively:

iOS version number
Device model (e.g., iPhone 14 Pro, iPad Air)
GhostShot app version
Detailed description of the issue or question
Screenshots or screen recordings (if applicable)
Steps to reproduce the issue (if reporting a bug)

Response Time: We typically respond to all inquiries within 24-48 hours during business days.

Troubleshooting Guide

Camera Access Issues

If the camera is not functioning within the app:

Open your device Settings
Navigate to Privacy & Security → Camera
Ensure GhostShot has permission enabled
Force close and restart the application
If the issue persists, restart your device

Photo Saving Problems

If photos are not being saved properly:

Verify that a category has been selected before capturing
Check available storage space on your device (Settings → General → iPhone Storage)
Confirm you are in an active capture session
Force close and reopen the application
Check that you have not exceeded category limits

Automatic Deletion Issues

If photos are being deleted unexpectedly or not deleting as scheduled:

Review retention settings for the specific category (tap category → Settings)
Remember that photos are automatically deleted based on your configured retention period
Check the Recycle Bin for recently deleted photos (24-hour recovery window)
To preserve important photos permanently, use the save function to export them to your Photos library
Verify the app is not being force-closed by the system, which may interrupt deletion schedules

Photo Library Access

If you cannot save photos to your device's Photos library:

Open device Settings
Go to Privacy & Security → Photos
Select GhostShot from the app list
Set permission to "Add Photos Only" or "Full Access"
Return to GhostShot and attempt to save again

Application Crashes or Performance Issues

If the app crashes, freezes, or exhibits poor performance:

Force close the application (swipe up from app switcher)
Reopen GhostShot
If problem continues, restart your device
Check for available iOS updates (Settings → General → Software Update)
Ensure you have the latest version of GhostShot from the App Store
If issue persists after these steps, contact support with crash details

OCR Text Recognition Not Working

If the text recognition feature is not functioning correctly:

Ensure the photo contains clear, legible text
Check that lighting conditions in the photo are adequate
Verify your device supports on-device text recognition (iOS 14.0 or later)
Try capturing the text at a different angle or distance
The feature works best with printed text rather than handwriting

Frequently Asked Questions

How long are photos retained in the app?

Photos are automatically deleted based on your configured retention settings. Available retention periods include:

30 minutes
3 hours
1 day (default setting)
3 days
1 week
Delete immediately after sharing

You can configure a global default retention period or customize the setting for each individual category.

Is it possible to recover deleted photos?

Photos deleted from categories are moved to the Recycle Bin, where they remain accessible for 24 hours. After this period expires, photos are permanently deleted and cannot be recovered through any means.

To preserve a photo beyond its scheduled deletion time, use the save function to export it to your device's Photos library before it is deleted.

Does GhostShot back up my photos to cloud storage?

No. All photos are stored exclusively on your local device within the application's private storage. No cloud backup, synchronization, or server upload occurs. This design ensures maximum privacy and security.

If you wish to back up important photos, manually save them to your Photos library, which can then be backed up through iCloud or other backup services you use.

Why doesn't GhostShot automatically save photos to the Camera Roll?

GhostShot is designed specifically for temporary photo storage. Photos remain private within the application and do not automatically clutter your Camera Roll or Photos library. This design provides better organization and privacy control.

You can manually save any photo to your Camera Roll at any time by using the save button in the photo viewer.

Can I synchronize photos across multiple devices?

No. GhostShot does not support multi-device synchronization or cloud storage. Photos remain exclusively on the device where they were captured. This design choice prioritizes privacy and security by eliminating data transmission and storage on external servers.

How many categories can I create?

The application allows creation of up to 5 custom categories (this is the default limit and may be configurable in settings). Each category supports independent configuration of:

Category name
Icon selection
Color scheme
Retention period

How does GhostShot protect my privacy?

GhostShot implements several privacy-focused design principles:

All photos stored locally on device in private application storage
No data transmission to external servers (except anonymized crash reports)
No collection of personal information
No advertising or tracking
Automatic deletion based on user-defined schedules
Optional export to Photos library under user control

For complete details, please review our Privacy Policy.

What is Quick Capture Mode?

Quick Capture Mode is a convenience feature that bypasses the category selection screen and opens the camera directly. When enabled:

The app uses your most recently selected category
Previously configured retention settings are applied
Camera opens immediately upon app launch

This mode can be enabled or disabled from the category selection screen.

How does the OCR text recognition feature work?

GhostShot includes on-device Optical Character Recognition (OCR) powered by Apple's Vision framework. This feature:

Extracts text from photos entirely on your device
Does not transmit images or text to external servers
Works best with clear, well-lit printed text
Stores recognized text alongside the photo in local storage
Allows copying extracted text to clipboard

Text recognition is subject to the same automatic deletion schedule as the associated photo.

How do I change the application language?

To change the interface language:

Open the application Settings menu
Locate the Language option
Select your preferred language (English or Spanish)
The interface will update immediately

What happens to my data if I uninstall the app?

When you uninstall GhostShot from your device, all photos, categories, settings, and associated data are permanently deleted. This data cannot be recovered after uninstallation.

If you plan to reinstall the app and wish to preserve certain photos, save them to your Photos library before uninstalling.

Technical Specifications

Current Version: 1.0

Minimum iOS Version: 14.0 or later

Approximate Size: 5 MB

Supported Languages: English, Spanish

Category: Photo & Video

Data Collection: Minimal (anonymized crash reports only)

Compatible Devices: iPhone, iPad, iPod touch

Legal Documentation

Please review the following legal documents for complete information about your rights and our policies:

Feature Requests and Feedback

We welcome feedback and feature suggestions from our users. If you have ideas for new features or improvements, please contact us at help.ghostshot@gmail.com with "Feature Request" in the subject line.

Please provide as much detail as possible about your suggested feature, including:

Description of the proposed feature
Use case or problem it would solve
How you envision it working within the app

Bug Reports

If you encounter a bug or technical issue, please help us improve GhostShot by submitting a detailed report:

Email: help.ghostshot@gmail.com
Subject Line: Bug Report - [Brief Description]

Please include the following information in your bug report:

Detailed steps to reproduce the issue
Expected behavior vs. actual behavior
Screenshots or screen recordings demonstrating the issue
Device model and iOS version
GhostShot app version
Frequency of occurrence (always, sometimes, rarely)
Any error messages displayed

App Store Reviews

If you find GhostShot useful, we would greatly appreciate your feedback on the App Store. User reviews help us improve the application and assist other potential users in making informed decisions.

To leave a review:

Open the App Store application
Search for "GhostShot"
Scroll to the Ratings & Reviews section
Tap "Write a Review"